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Pre-booking your hair service in advance is highly recommended. To avoid disappointment or to obtain a time that works best for your schedule, please consult with your stylist about booking standing appointments. We understands that sometimes cancellations are necessary. We ask that you give us a 24 hour notice. 

As a courtesy, we will send you a confirmation email for your appointment 2 business days prior to your appointment. Please contact us if there are any changes in your email address that need to be made.

To be respectful of other guests and their scheduled appointment, if you are more than 15 minutes late, you may be asked to reschedule, or forfeit part of your service and will be charged 50 percent of the service. 

We ask you to realize that when you forget your appointment or fail to cancel with enough notice in advance, we miss out on an opportunity to fill that time slot, and our standby clients miss the chance to receive our services.

Since we realize that it is easy to forget an appointment made months in advance, all our appointments are confirmed 48 hours in advance.

Cancellation fees will apply and we will require you to provide your credit card information.

1} Less than 24 hours’ notice will result in a fee of 100 of the reserved service price.

2) “No show” will likewise be charged 100% of the booked service price.

3) Multiple services not canceled at least 24 hours prior to the appointment will be charged 100% of the reserved services’ cost. 

To schedule an appointment for multiple services, 50% of the total cost may be charged to your credit card.

The purpose of this cancellation policy is to enable us to inform our standby clients of any availability, keep our schedule filled, thus providing better service for each one of our established and future clients.

Thank you for viewing and supporting our cancellation terms and conditions.

For a missed appointment by arriving too late orby missing them completely with less then 24 hour notice there will be a 100 percent  service charge of the booked value of your scheduled services, 

Thank You for understanding .

Courtney

We recently move to 53 Water Street in Auburn, New York. We are located next to Empower Bank in the On The Spot Fire Extinguisher Building. We have the first three parking spots out front and off street parking without meters.. 

Cash, Checks, Apple Pay, Discover, American Express and Gift Cards.

We are always interested in meeting new people who want to join our team as a stylist, assistant, make-up artist or receptionist. We are a commission based salon. Please reach out to us. (All inquiries are confidential.)

Tipping is up to the discretion of each client. The industry average is 15% – 20% of the service total prior to discounts or incentive offers. For your convenience, you can leave a gratuity on your credit card if so desired. Our Stylists greatly appreciate your generosity. An automatic gratuity of 18% will be assessed for Bridal parties of 4 or more.

Client satisfaction is always our number one priority. If a client is unsatisfied with the results of his or her service for any reason, we invite him or her to contact the salon within 3 days to have your same stylist rectify the issue to your satisfaction. Please be advised that if the client visits another salon before allowing us to correct the problem, we cannot perform any corrections. Chemical services will be guaranteed only when products recommended by our stylists and purchased at our salon are used in the post-care of your hair.

We strive to offer guests the highest level of care and satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we’ll be happy to correct the issue at no additional charge. Please note, there are no refunds on services. Changing your mind on a look is not considered an adjustment, along with not achieving a desired result in one service, when it was discussed that it may take a couple services. We do, however, want you to be 100% happy with your hair. If you have any questions on the above please contact Courtney. 

If at anytime you have suggestions, please feel free to email Courtney.