Pre-booking your hair service in advance is highly recommended. To avoid disappointment or to obtain a time that works best for your schedule, please consult with your stylist about booking standing appointments. We understands that sometimes cancellations are necessary. We ask that you give us a 24 hour notice. If you miss your appointment without notification, you may be asked to secure your next appointment with a deposit on your credit card.
As a courtesy, we will send you a confirmation email for your appointment 2 business days prior to your appointment. Please contact us if there are any changes that need to be made.
To be respectful of other guests and their scheduled appointment, if you are more than 15 minutes late, you may be asked to reschedule, or forfeit part of your service.
In the event that you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
For a missed appointment by arriving too late orby missing them completely with less then 24 hour notice there will be a 50% service charge of the booked value of your scheduled services,
Thank You for understanding .
We have street side parking. The meters take quarters and the Pango app is helpful and easy. Additional parking behind Moro's Table.
Cash, Checks, Apple Pay, Discover, American Express and Gift Cards.
We are always interested in meeting new people who want to join our team as a stylist, assistant, make-up artist or receptionist. We are a commission based salon. Please reach out to us. (All inquiries are confidential.)
Tipping is up to the discretion of each client. The industry average is 15% – 20% of the service total prior to discounts or incentive offers. For your convenience, you can leave a gratuity on your credit card if so desired. Our Stylists greatly appreciate your generosity. An automatic gratuity of 18% will be assessed for Bridal parties of 4 or more.
Client satisfaction is always our number one priority. If a client is unsatisfied with the results of his or her service for any reason, we invite him or her to contact the salon within 7 days to have your same stylist rectify the issue to your satisfaction. Please be advised that if the client visits another salon before allowing us to correct the problem, we cannot perform any corrections. Chemical services will be guaranteed only when products recommended by our stylists and purchased at our salon are used in the post-care of your h
We strive to offer guests the highest level of care and satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we’ll be happy to correct the issue at no additional charge. Please note, there are no refunds on services. Changing your mind on a look is not considered an adjustment, along with not achieving a desired result in one service, when it was discussed that it may take a couple services. We do, however, want you to be 100% happy with your hair. If you have any questions on the above please contact Courtney.
If at anytime you have suggestions, please feel free to email Courtney.
1.Please call (315)282-7341 or text 315-730-4774 for instructions before heading into the salon.
Stylist and clients must wear a mask. Please leave all personal items in the car. Except phone and payment .
2. We will be logging stylist and clients temperatures going forward. With a touch-less infrared thermometer.
3.Please review our cancellation policy before booking appointments.
Stay healthy and look forward to seeing everyone soon!